Management Course Offerings for New and Tenured Managers

Engaging Workforce Development

Today, we live in a dynamic workplace with many forms of diversity that must to be understood in order to maximize the abilities and personal growth of your management team and employees. Technology continues to improve, the age gap among your employees continues to widen, and cultural differences are many. When effectively managed and shared, these combined differences create a tremendous opportunity for a company. 

Engaging Workforce Development gives every company the ability to bring their employees together into a learning experience made up of conversation and communication, formal presentations, small group activities, role playing, and individual assignments. The key success factor for this program is in its name, "Engaging." All participants become involved in safe communication and discussions - their ideas and opinions will be shared and openly discussed. 

UPDATED Delivery of Courses:

Training Sessions:

  • Boot Camp Coursework
  • 4 Agreed-Upon Courses in 6 Hours for New or Future Managers

Lunch & Learns (Single Course Per Time)

  • 90 Minute Sessions for Each Course (Weekly, Monthly)

Intense Coursework

  • 4 to 6, 2 hour Courses
  • Multiple sessions
  • Flexibility to Meet Your Specific Timelines

Advanced Coursework Available Upon Request!

Course Content: 

A basic course content has been created and continually adjusted to meet the needs of today's changing workplace environment. A second key success tool is a pre-meeting that involves the Human Resource Department to determine the company's specific needs and opportunities for improvement. 


Course Offerings for New and Tenured Managers


Boot Camp for The Newbie Manager (6 Hours Intense Program)

  • Self Assessment for the First-Time Manager
  • The Leader In Me
  • Supervisor/Management 101
  • Beginning Team Building


The Paradigm Shift from Human Resources to Management

  • Definition of a Paradigm Shift Paint the Picture
  • Why the Change?
  • Rapidly Evolving Workplace
  • Workforce Shortage and  Recruitment Challenges
  • Retention or Attrition
  • Overcoming the Fears of Driving Engagement
  • Essential Skills needed by Today's Managers
  • Dealing in The Gray Areas - Bullying, Harassment, Discrimination


Communication - Across Five Generations

  • Listening Skills - Create The Culture
  • 7% Verbal
  • 55% Nonverbal/Body Language
  • 38% Tone of Voice
  • Written
  • Internet - Email, Mobile
  • Upward/Downward Communication
  • Need for Participation



  • Dynamic Business Environment
  • Shift Gears and Change Directions
  • Assume Multiple Responsibilities
  • Be Positive/Wear A Smile
  • It's a New Day


Conflict Management

  • Define the Real Challenge
  • Rational/Balanced Approach
  • Problem Solving Skills
  • Solutions Defined
  • Good Communication to all Parties
  • Restore Focus
  • Perform Real-life Scenarios


Diversity Training

  • The Inclusion of Different Elements of People (Age, Gender, Nationality, Religion, and More)
  • Holistic Approach
  • Increase Talent Pool
  • Practice Inclusion/Eliminate Bias
  • Embrace Individual Experiences and Knowledge
  • Expand Market Share


Interpersonal Skills in a Diverse Workplace

  • The Importance of Respect in The Workplace
  • Being Tolerant and Respectful of the Opinions of Other's
  • Ability to Build and Maintain Relationships
  • Ability to Give and Receive Constructive Criticism


Team Building/Team Essentials

  • Purpose of The Team
  • Forming the Team
  • Collaborative Teams
  • Cross-functional Team
  • The Team is Greater than the Sum of It's Components
  • Attentiveness
  • Independent
  • Punctuality/Meeting Deadlines
  • Time Management and Multi-tasking


Coaching and Motivating

  • Assume Everyone Wants to Succeed
  • Coach for Immediate, Motivate for Long Term
  • Define and Clarify Goals and Objectives
  • Share the Dream/Fuel of the Team
  • Build up Self-esteem
  • Recognize Accomplishments
  • Gain Buy-in
  • Practice Real Life Scenerios


Critical Thinking/Root Cause Problem Solving

  • What is Critical Thinking?
  • Meta-cognition
  • Thinking Outside the Box
  • Getting Out of Your Comfort Zone
  • Applying: Challenge Assumptions and Ask Questions
  • Analyze: Gather and Review Details
  • Evaluate: Appraise, Support, Defending
  • Create: Connect the Dots to New Ways of Thinking


Performance Management and Accountability

  • Performance Management Cycle
  • Accountability
  • Responsibility
  • Empowerment
  • Blame/Fault
  • Advantages of Increased Accountability
  • Building an Accountable Organization
  • Creating the Check List